服务质量专员-管理见习生 $2.8K起

职位描述与要求

乐天餐饮集团是新加坡领先的餐饮集团之一，在全球 12 个城市经营超过 19 个餐饮品牌。我们始终秉持对品质、创新及顾客满意度的高度追求，在业内建立了卓越的口碑。作为一家快速成长的企业，我们持续招募优秀人才加入团队，与我们一同成长、迈向成功。

诚邀您加入我们，担任品牌与市场传播执行员，成为我们充满活力且富有成就感团队的一员。

为什么选择我们？

· 稳定发展

拥有超过 3,000 名员工的强大团队，并由设于新加坡的国际总部专业团队支持，组织架构完善，发展稳健。

· 温暖且具培养性的工作环境

提供清晰、有系统的职业发展规划，在良好的指导下稳步成长。

· 优厚福利

享有本地及海外餐饮折扣，以及由合作伙伴提供的多项员工福利。

📍 工作地点: 107 Defu Lane 10, #05-01

💼 职位: 行政文员

🕒 工作性质： 全职

💰 薪资：$2.8K-$2.9K

✅ 福利：

员工折扣

生日礼卷

节日礼物

医疗福利

住院/医疗保险福利

年终花红

明确的职业发展路径与晋升机会

每周工作 5 天

✅工作性质

Main Responsibilities

• Responsible for ensuring customers’ enquiries are attended to via corporate email

• Analyse and develop action plans from customer's feedback

• Managing feedback system and ensuring operation/service departments are updated with developments

• Managing VVIP data base, including support marketing department with customer retention schemes

• In charge of the company's customer hotline

• Tabulate scores to facilitate data analysis on complaints, complements and E-Platform

• Execute and document all interactions with customers, including correspondences

• Documenting and collating past cases for training purpose.

• Liaising and follow up with the operation department on all customer feedback cases

• Conduct internal customer service audit

Requirements

• Candidate must possess at least a Diploma in a related discipline

• At least three years of working experience in a customer-service related role

• Attentive to details, organized and with excellent numerical skills

• Independent and able to work in a fast paced environment with effective time management ability

• Effective communication skills

• Other duties and ad-hoc projects as assigned

欢迎来询问

✨ 电话联系： WhatsApp96229221 ✨

---

主动性与责任感

• 积极主动，具备自我驱动力，愿意深入了解公司发展方向与目标

• 勇于接受新挑战，能够灵活应对工作范围的调整与扩展