谢绝中介！

Job Title: Customer Service Representative (E-Bike Store)

Location: UBI

Employment Type: Full-time

Job Overview

We are looking for a friendly, responsible, and customer-oriented Customer Service Representative to join our e-bike store team. In this role, you will be the first point of contact for customers, providing product information, assisting with purchases, and ensuring an excellent in-store and online customer experience.

Key Responsibilities

• Greet and assist customers in a professional and friendly manner

• Provide detailed information about electric bicycles, accessories, and services

• Handle customer inquiries via in-store, phone, and online channels (e.g., chat, email)

• Process sales transactions, returns, and exchanges accurately

• Assist customers with basic troubleshooting and after-sales support

• Coordinate with the technical team for repairs and maintenance requests

• Maintain store cleanliness, organization, and product displays

• Stay updated on product knowledge, promotions, and store policies

Requirements

• High school diploma or equivalent; relevant experience is a plus

• Previous retail or customer service experience preferred

• Good communication and interpersonal skills

• Basic knowledge or interest in electric bicycles or mobility products is an advantage

• Ability to work in a fast-paced environment and handle multiple tasks

• Responsible, patient, and customer-focused attitude

• Basic computer skills (POS systems, messaging tools, etc.)

How to Apply

Please send your resume to: 9073 9258 (Whatsapp)

or visit our store directly for an interview.