Roles & Responsibilities

Provide technical guidance, support, and solutions for customers in the field of cloud-native and container platforms (Kubernetes).

Deliver on-site guidance and training for product trials and help customers solve technical problems.

Act as a technical communication bridge between customers and the company to maintain strong customer relations.

Collaborate with the sales team to provide after-sales technical support and prepare project proposals, bids, and implementation plans.

Manage ticket processing and collect client/market needs to provide feedback for back-end product and R&D teams.

Participate in marketing activities, keynote speeches, and carry out technical exchanges with partners.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, or a related field.

1+ years of working experience in IT and Internet-related companies.

Familiarity with mainstream technology and company products in the cloud computing industry.

Proficient in both Chinese and English (Required to liaise with Chinese-speaking stakeholders and manage China market-oriented business).

Experience in After-sales, R&D, or operation and maintenance of medium and large-scale projects is preferred.

Excellent communication skills, including the ability to communicate technical information to various audiences.