Manage the company’s daily operations and handle customer-level issues on behalf of the company;

Operation and maintenance service problem management, able to be problem-oriented and promote the team to solve existing problems at work;

Handle customer complaints on behalf of the company;

According to changes in business needs, improve and optimize existing work processes and promote the implementation of specific measures;

Complete other tasks related to operation and maintenance services assigned by the company.

More than 5 years of IT service management experience;

Good teamwork spirit, able to cooperate with multiple people and departments;

Able to undertake high-load work and adapt to irregular business trips;

Able to adapt to working styles across time zones, borders and cultures;

Good at thinking and summarizing, proactive in work, and strong sense of responsibility;

Fluent in listening, speaking, reading and writing in Chinese and English;

Bachelor degree or above.