JOB DESCRIPTION:

• Be familiarized with the systems and work processes

• Responsible for the daily operation process, ensuring service expectation

• Manage issues identified by users in the back-end systems support as well as community platform

• Administrate and ensure full compliance with all policies and regulations of customer

• Provide helpdesk and quality support service to all end-users

• On-time escalation of issues and risks to the Team

• Work closely with marketing and CS team in all time

• Participate in ad-hoc projects and assignments for the improvement of operational efficiency

JOB REQUIREMENTS:

• At least 2 years functional knowledge/experience in backend operations, preferably in Banking/Finance industry

• Willing to work in a rotating night shift arrangement including weekends and public holidays

• Interest in crypto/blockchain/technology space is desirable

• Bilingual in English and Mandarin as to liaise with Chinese counterpart.

• Solid knowledge in computer operating

• Ability to think from a global viewpoint and big-picture mindset

• Meticulous, alert and have an eye for figures & details